Inovasi Pelayanan Publik Melalui Aplikasi “Durenmas” Oleh Dinas Kependudukan & Pencatatan Sipil (Dindukcapil) Kabupaten Banjarnegara

Eva Agus Triana, Lina Aryani

Abstract


This research is motivated by the complexity of service problems at the Department of Population and Civil Registration (Dindukcapil) of Banjarnegara Regency during the 2016-2020 period. The purpose of this research is to analyze the usefulness of the application "Durenmas" as an innovation in information technology-based public services in the digitalization era and to find out the strategies used to attract users to switch to online services. The research method used is qualitative by using a descriptive-qualitative approach to describe the analysis of service innovation indicators according to Rogers (1983) public service which includes (1) relative advantage, (2) compatibility / contextuality; (3) complexity; (4) observability; and (5) can be tried (triability) through observation data collection techniques, in-depth interviews and documentation. The results showed that almost all of the five indicators of public service innovation were fulfilled. The slogan "Dindukcapil Banjarnegara Ora Leren Serve the Community" becomes a strong foundation in optimally implementing service innovations as a form of optimal service innovation implementation so that great effort is needed through regular evaluation and appropriate maintenance.

Keywords : Administration; Public Service Innovation; Durenmas


Full Text:

PDF

References


Administrator, 2020. Tentang Administrasi Kependudukan. [Online]

Available at: https://dukcapil.kalbarprov.go.id/post/tentang-administrasi-kependudukan

[Accessed 01 Juni 2021].

Atthahara, H., 2018. Inovasi Pelayanan Publik Berbasis E-Government: Studi Kasus Aplikasi Ogan Lopian Dinas Komunikasi Dan Informatika Di Kabupaten Purwakarta. Jurnal Politikom Indonesiana, 3(1), pp. 66-66.

Banjarnegara, B., 2021. Jumlah Penduduk Kabupaten Banjarnegara 2020. [Online]

Available at: https://banjarnegarakab.bps.go.id/

Banjarnegara, D. K. d. P. S., 2020. Pelayanan Dinas Kependudukan dan Pencatatan Sipil Banjarnegara. [Online]

Available at: https://capil.banjarnegarakab.go.id/

[Accessed 02 Juni 2021].

Databoks.katadata.co.id, 2019. Jumlah Penduduk Indonesia 269 Juta Jiwa, Terbesar Keempat di Dunia. [Online]

Available at: https://databoks.katadata.co.id/datapublish/2019/04/29/jumlah-penduduk-indonesia-269-juta-jiwa-terbesar-keempat-dunia

[Accessed 01 Juni 2021].

Kuswandoro, W., 2016. Catatan Penilaian Inovasi Pelayanan Publik Pemerintah Kota Probolinggo 2016. [Online]

Available at: http://wkwk.lecture.ub.ac.id/2016/11/inovasi-pelayanan-publik-kota-probolinggo-2016/

[Accessed 21 Juni 2021].

Mirnasari, R., 2013. Inovasi Pelayanan Publik UPTD Terminal Purabaya-Bungurasih. Kebijakan dan Manajemen Publik, 1(1), pp. 71-84.

Mochammad, R., 2019. Inovasi Pelayanan Publik. Jurnal Ilmu Pemerintahan , 4(1), pp. 1-20.

Moeroe Supranoto, D. N., 2019. A Qualitative Meta-analysis on Studies of Local Level Public Services. Universitas 45 Bekasi, 2(2), pp. 1-20.

Ombudsman, 2020. Evaluasi pelayanan publik selama pandemi. [Online]

Available at: https://ombudsman.go.id/artikel/r/artikel--evaluasi-pelayanan-publik-selama-pandemi

[Accessed 02 Juni 2021].

PANRB, 2020. Pemerintah Perpanjang ASN Bekerja di Rumah (WFH). [Online]

Available at: https://menpan.go.id/site/berita-terkini/pemerintah-perpanjang-asn-bekerja-di-rumah-wfh

[Accessed Juni 03 2021].

Pratama, M. A. A., 2020. Penerapan Budaya Organisasi Dalam Meningkatkan Kinerja Pada Dinas Kependudukan Dan Pencatatan Sipil Kabupaten Banjarnegara Provinsi Jawa Tengah. VISIONER: Jurnal Pemerintahan Daerah di Indonesia, 12(2), pp. 365-386.

Setiadi, T., 2013. Perancangan Sistem Informasi Geografis Pemetaan Daerah Rawan Tanah Longsor, Mitigasi dan Manajemen Bencana di Kabupaten Banjarnegara. KesMas; Jurnal Fakultas Kesehatan Masyarakat Universitas Ahmad Dahlan , 7(1), p. 24898.

Umarqis, T. &. S. S., 2019. Penerapan Sistem Informasi Administrasi Kependudukan Dan Kartu Tanda Penduduk Elektronik Dalam Peningkatan Kualitas Pelayanan Publik Pada Dinas Kependudukan Dan Pencatatan Sipil Kabupaten Banjarnegara. E-CIVICS, 8(6), pp. 534-545.




DOI: http://dx.doi.org/10.36982/jpg.v6i3.1774

Refbacks

  • There are currently no refbacks.