YANDI TJENDANA; DIAH PRANITASARI. Determinants Of Servqual Dimensions On Customer Satisfaction And Loyalty In Maritime Transportation And Logistics Services. Jurnal Ecoment Global, [S. l.], v. 9, n. 3, p. 227–240, 2024. DOI: 10.36982/jeg.v9i3.5179. Disponível em: https://ejournal.uigm.ac.id/index.php/EG/article/view/5179. Acesso em: 5 feb. 2025.