Sistem Informasi Pelayanan Surat Digital Kelurahan Berbasis Android Pada Kelurahan Sukajaya Palembang

Abstract

The advancement of information technology has driven various innovations in public services, one of which is through an Android-based digital system. This study aims to design and develop a Digital Mail Service Information System in Sukajaya Village, Palembang, to overcome the problems of long bureaucracy, lack of transparency, and limited public accessibility. This system provides solutions for administrative management, such as submitting domicile certificates, business certificates, and other letters, with superior features in the form of user registration, service submission, and real-time monitoring of application status. The methodology used is a prototype, which involves the stages of communication, planning, modeling, construction, and system testing. The system is designed using Java for Android application development and MySQL as a database. The test results show that this system is able to make it easier for the public to access services, reduce administrative process time, and increase the efficiency of village employees. This study concludes that the implementation of an Android-based information system can provide significant benefits, both for the community and the village government, in building modern and technology- based governance. This system is also expected to be a model for other villages in improving public services digitally.