AUSTIN, T. Pengaruh Tangible, Reliability, Responsiveness, Assurance, Dan Empathy Terhadap Kepuasan Masyarakat Pengguna Layanan Paten Masa New Normal Di Kecamatan Sako. Jurnal Pemerintahan dan Politik, [S. l.], v. 6, n. 1, 2021. DOI: 10.36982/jpg.v6i1.1315. Disponível em: https://ejournal.uigm.ac.id/index.php/PDP/article/view/1315. Acesso em: 8 may. 2024.