Trans Bekasi Patriot Bus Users Perception Of Integrated Mass Transportation: An Empirical Phenomenological Study

Persepsi Pengguna Bus Trans Bekasi Patriot Terhadap Transportasi Massal Terintegrasi: Studi Fenomenologi Empiris

Authors

  • Puja Yehuda Ginting Universitas Singaperbangsa Karawang
  • Hanny Purnamasari Universitas Singaperbangsa Karawang
  • Mochamad Faizal Rizki Universitas Singaperbangsa Karawang

DOI:

https://doi.org/10.36982/jpp.v11i2.6654

Keywords:

Integrated Mass Transportation, User Experience, Empirical Phenomenology, Urban Mobility, Transport Policy

Abstract

Purpose : To analyze how users construct meanings of their experiences and to identify key issues in service delivery as a basis for improving transport policy and practice

Design/methodology/approach : A qualitative empirical phenomenological approach using in-depth interviews, non-participant observation, and document analysis; data were analyzed through phenomenological reduction, thematic clustering, and interpretation of experiential essence

Findings : The service is perceived as affordable, comfortable, and safe; however, quality is affected by schedule inconsistency, limited routes, and inadequate bus stop facilities, resulting in a gap between policy design and operational reality

Practical Implication : User experience serves as a reflective evaluation instrument, encouraging a human-centered policy evaluation approach to improve service quality, responsiveness, and public trust.

Originality/value : Offers a phenomenological perspective on peri-urban mass transit by emphasizing user experience as a foundation for transport policy development

Paper type : Research paper

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Published

2026-05-01

How to Cite

Ginting, P. Y., Hanny Purnamasari, & Mochamad Faizal Rizki. (2026). Trans Bekasi Patriot Bus Users Perception Of Integrated Mass Transportation: An Empirical Phenomenological Study: Persepsi Pengguna Bus Trans Bekasi Patriot Terhadap Transportasi Massal Terintegrasi: Studi Fenomenologi Empiris. Jurnal Pemerintahan Dan Politik, 11(2), 494–508. https://doi.org/10.36982/jpp.v11i2.6654

Issue

Vol. 11 No. 2 (2026)

Section

Articles
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