Trans Bekasi Patriot Bus Users Perception Of Integrated Mass Transportation: An Empirical Phenomenological Study
Persepsi Pengguna Bus Trans Bekasi Patriot Terhadap Transportasi Massal Terintegrasi: Studi Fenomenologi Empiris
DOI:
https://doi.org/10.36982/jpp.v11i2.6654Keywords:
Integrated Mass Transportation, User Experience, Empirical Phenomenology, Urban Mobility, Transport PolicyAbstract
Purpose : To analyze how users construct meanings of their experiences and to identify key issues in service delivery as a basis for improving transport policy and practice
Design/methodology/approach : A qualitative empirical phenomenological approach using in-depth interviews, non-participant observation, and document analysis; data were analyzed through phenomenological reduction, thematic clustering, and interpretation of experiential essence
Findings : The service is perceived as affordable, comfortable, and safe; however, quality is affected by schedule inconsistency, limited routes, and inadequate bus stop facilities, resulting in a gap between policy design and operational reality
Practical Implication : User experience serves as a reflective evaluation instrument, encouraging a human-centered policy evaluation approach to improve service quality, responsiveness, and public trust.
Originality/value : Offers a phenomenological perspective on peri-urban mass transit by emphasizing user experience as a foundation for transport policy development
Paper type : Research paper
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