The Sustainability of New Challenges in Smart City Planning in Palembang City
Keberlanjutan Tantangan Baru Perencanaan Kota Cerdas Di Kota Palembang
DOI:
https://doi.org/10.36982/jpp.v11i3.7223Keywords:
Smart City, New Challengges, City Planning, PalembangAbstract
Objective: This research aims to analyze the structural challenges and development of urbanization in Smart City planning in Palembang City and formulate an approach towards smart governance.
Design/methodology/approach: The research uses a qualitative approach with a case study design. Data was collected through in-depth interviews, documentation studies and field observations, then analyzed using thematic analysis.
Findings: The research results show that the main challenges do not lie in technological limitations, but in institutional fragmentation, digital gaps, and weak policy integration. Around ±50% of people still have limited access to digital public services, especially in suburban areas. These findings indicate that the Smart City approach in Palembang is still technology-driven and not fully governance-driven and is influenced by urbanization.
Practical Implications: This research emphasizes the importance of a paradigm shift towards smart governance that is more inclusive, integrated and data-based. Practically, the results of this research provide recommendations for local governments to strengthen policy integration, equalize digital infrastructure, and increase community digital literacy.
Originality/Value: Smart City planning in Palembang City is a strategic effort to utilize information and communication technology (ICT) to improve the quality of public services and government governance. However, previous research still tends to focus on technological aspects and has not studied in depth the institutional dimensions and social gaps in its implementation.
Research Type: Research Article
References
Ansell, C., & Gash, A. (2008). Collaborative governance in theory and practice. Journal of Public Administration Research and Theory, 18(4), 543–571. https://doi.org/10.1093/jopart/mum032
Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319–340. https://doi.org/10.2307/249008
Fikri, M. A., & Isabella, I. (2025). Implementation of Smart City in Palembang City. Journal of Management and Administration Provision, 5(3). https://doi.org/10.55885/jmap.v5i3.688
Isabella, I., & Agustian, E. (2023). Implementing digital literacy policies and the challenges of towards Smart City in Palembang City. Journal of Governance and Local Politics, 5(2), 122–132. https://doi.org/10.47650/jglp.v5i2.936
Janssen, M., Charalabidis, Y., & Zuiderwijk, A. (2017). Benefits, adoption barriers and myths of open data and open government. Information Systems Management, 29(4), 258–268.
Meijer, A., & Bolívar, M. P. R. (2016). Governing the Smart City: A review of the literature on smart urban governance. International Review of Administrative Sciences, 82(2), 392–408. https://doi.org/10.1177/0020852314564308
Nam, T., & Pardo, T. A. (2011). Conceptualizing Smart City with dimensions of technology, people, and institutions. In Proceedings of the 12th Annual International Digital Government Research Conference: Digital Government Innovation in Challenging Times (pp. 282–291). ACM. https://doi.org/10.1145/2037556.2037602
Van Dijk, J. A. G. M. (2020). The digital divide. Polity Press.
Hasanah, A. U., Salfarizi, A. D., Puji Lestari, D., Huspita Sari, F., Utami, I., & Annisa, A. D. S. (2025). Analisis Faktor Pendukung dan Faktor Penghambat Digitalisasi Kota Palembang Menuju Smart City. Pandita: Interdisciplinary Journal of Public Affairs, 8(2). https://doi.org/10.61332/ijpa.v8i2.358
Agustian, E., & Haidir, H. (2024). Menuju Palembang Smart City melalui Model Perencanaan Kawasan Science Techno Park dan Pusat Unggulan IPTEK. Journal of Plano Studies, 1(2), 104–114. https://doi.org/10.36982/jops.v1i2.5074
Mardianto, M., Hendarso, Y., Efendi, S., Rafinzar, R., & Khairunnas. (2025). Catalyzing Digital Governance: An Innovative E-Government Model to Accelerate Public Service Transformation in Palembang City, Indonesia. Jurnal Public Policy.
Townsend, A. M. (2013). Smart Cities: Big Data, Civic Hackers, and the Quest for a New Utopia. New York: W.W. Norton & Company.
Harrison, C., & Donnelly, I. A. (2011). A theory of smart cities. Proceedings of the 55th Annual Meeting of the ISSS.
Komninos, N. (2015). The Age of Intelligent Cities: Smart Environments and Innovation-for-All Strategies. London: Routledge.
Bibri, S. E. (2019). Smart Sustainable Cities of the Future: The Untapped Potential of Big Data Analytics and Context-Aware Computing. Cham: Springer. https://doi.org/10.1007/978-3-030-17347-9
OECD. (2020). Smart Cities and Inclusive Growth: Building Resilience in Cities. Paris: OECD Publishing. https://doi.org/10.1787/2f5c6c9f-en
Pemerintah Kota Palembang. (2022). Masterplan Smart City Kota Palembang.
World Bank. (2020). Smart Cities: Digital Solutions for a More Livable Future.
Caragliu, A., Del Bo, C., & Nijkamp, P. (2011). Smart cities in Europe. Journal of Urban Technology, 18(2), 65–82. https://doi.org/10.1080/10630732.2011.601117
Hollands, R. G. (2008). Will the real Smart City please stand up?. City, 12(3), 303–320. https://doi.org/10.1080/13604810802479126
Chourabi, H., Nam, T., Walker, S., Gil-Garcia, J. R., Mellouli, S., Nahon, K., Pardo, T. A., & Scholl, H. J. (2012). Understanding smart cities: An integrative framework. In 45th Hawaii International Conference on System Sciences (pp. 2289–2297). https://doi.org/10.1109/HICSS.2012.615
Yulianti, D., & Hidayat, R. (2022). Implementasi Smart Governance dalam Pengembangan Smart City di Indonesia. Jurnal Administrasi Publik, 18(2), 145–158. https://doi.org/10.31289/jap.v18i2.5678
Pratama, A. B., & Nugroho, R. (2021). Digital Divide dan Tantangan Transformasi Smart City di Kota-Kota Indonesia. Jurnal Ilmu Pemerintahan, 6(1), 33–47. https://doi.org/10.24905/jip.v6i1.2021
Sari, N. P., & Wicaksono, K. W. (2023). Analisis Kebijakan Smart City dalam Perspektif Tata Kelola Pemerintahan Daerah. Jurnal Bina Praja, 15(1), 77–89. https://doi.org/10.21787/jbp.15.2023.77-89
Ramadhan, M., & Kurniawan, T. (2020). Partisipasi Masyarakat dalam Implementasi Smart City Berbasis E-Government. Jurnal Komunikasi Pembangunan, 18(2), 201–214. https://doi.org/10.46937/18202032145
Putra, F., & Amelia, D. (2024). Kesiapan Infrastruktur Teknologi Informasi dalam Mendukung Smart City di Indonesia. Jurnal Teknologi Informasi dan Komunikasi, 11(3), 120–132. https://doi.org/10.35870/jtik.v11i3.998
AAGN Ari Dwipayana. (2017). Membangun Good Governance di Indonesia. Yogyakarta: UGM Press.
Kementerian Komunikasi dan Informatika Republik Indonesia. (2017). Panduan Penyusunan Masterplan Smart City 2017: Gerakan Menuju 100 Smart City. Jakarta: Kominfo RI.
Bappenas. (2020). Rencana Pembangunan Jangka Menengah Nasional (RPJMN) 2020–2024. Jakarta: Kementerian PPN/Bappenas.
Downloads
Published
How to Cite
Issue
Section
Abstract views: 86
/ PDF downloads: 81
